Privacy Policy
Your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have.
1. Information we collect
We collect information you provide directly to us, such as your name, email address, phone number, service address, and payment details when you create an account, book a service, or contact support.
We also automatically collect certain information when you use the app, including device identifiers, IP address, approximate and precise location (with your permission), and usage data that helps us improve the service.
2. How we use your information
We use your information to match you with service providers, process bookings and payments, enable live tracking, provide customer support, send service updates, and keep the platform safe and secure.
With your consent, we may also send promotional communications about offers and new features. You can opt out of marketing messages at any time.
3. Sharing your information
We share necessary booking details with the service providers you engage so they can complete your job. We also work with trusted partners for payments, analytics, and communications, who are bound by confidentiality obligations.
We do not sell your personal information. We may disclose information when required by law or to protect the rights, property, or safety of RapidServ, our users, or the public.
4. Data security
We use industry-standard technical and organizational measures, including encryption in transit, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
5. Your rights
Depending on your location, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.
6. Data retention
We retain your information for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Children’s privacy
RapidServ is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us so we can remove it.
8. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date.
9. Contact us
If you have questions about this Privacy Policy or your data, reach out any time.
Email: privacy@serv.app
Or visit our Contact page.